Complaints Policy

At Just Pleachy, we are committed to delivering excellent service. We recognise that sometimes things may not go to plan, and when that happens, we want to hear from you. Your feedback helps us to improve.

How to Make a Complaint

If you are unhappy with any aspect of our service or products, you have the right to complain.

You can raise a complaint by:

  • Email: info@justpleachy.co.uk
  • Phone: 0330 818 7142
  • Post: Just Pleachy, Southgate Chambers, 37 Southgate Street, Winchester, SO23 9EH.

Please mark it FAO: Complaints

We aim to acknowledge all complaints within 2 working days.

What Happens Next

Once we’ve received your complaint:

  1. A named member of our team will be assigned to handle it.
  2. We will listen carefully and gather all the relevant facts.
  3. You will receive a written response within 8 weeks, but often much sooner.

We may contact you by phone or email if we need more information or to clarify any points.

Our Approach

  • We will treat you with respect and fairness throughout.
  • We aim to resolve your concerns quickly and informally wherever possible.
  • Where a full investigation is needed, we will keep you updated on progress.

We will always try to offer a fair solution. If we find we’ve fallen short, we’ll apologise and aim to put things right.

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