Delivery policy

FREE Specialist Tree Delivery

Our pleached trees require specialised transportation for safe delivery. We offer complimentary specialist tree delivery within the majority of mainland England and Wales for orders of three or more trees (postcodes covered are listed below). Exclusions apply to certain postcodes, such as the northernmost or southernmost parts of England and the westernmost parts of Wales. If your postcode is excluded, we'll provide a personalised delivery quote. You can cancel your order for a full refund if the charges are unacceptable.

Delivery Rates

Mainland England and Wales

  • FREE Delivery for 3+ Trees or 3+ Ready-made Borders = FREE
  • Specialist Delivery for 1 Tree = £120
  • Specialist Delivery for 2 Trees = £60
  • Delivery for 1 Ready-made Border = £44
  • Delivery for 2 Ready-made Borders = £22

Cornwall, Devon, and the Lowlands of Scotland

  • Delivery to Cornwall, Devon, and the Lowlands of Scotland = £360

The Highlands of Scotland

  • Delivery to the Highlands of Scotland = £540

Custom Delivery Quotes

Please contact us for custom delivery quotes to the Channel Islands, Jersey, Guernsey, the Isle of Wight, Northern Ireland, or other offshore British islands. We are accustomed to delivering to mainland ports and are happy to work with your chosen third-party carrier for the crossing.

Collection

If you would prefer to collect your trees from our nursery in Norfolk, please contact us to arrange this without any delivery charge.

Order Confirmation

After placing your order, you'll receive an email confirmation. We will promptly inform you of any delays.

Dispatch and Delivery

Once availability is confirmed and payment is captured, your order moves to the nursery team for pleaching, and on to the delivery team for dispatch. 

The most popular 180cm clear stem sizes are held in stock at the UK nursery for faster delivery (typically 10–15 working days). Other sizes are specially ordered from our European growers and usually arrive within 30 working days. Occasionally, this can take a little longer with quality checks at the border. 

If you have placed an order for custom frames or planting, we will contact you as lead times will be longer. The exact timeframe may vary depending on the number of trees ordered and the delivery postcode.

Before dispatch, our delivery team will contact you with your scheduled delivery date and an inspection photo of one of your trees, representative of the others. Please note that variations in living plants are normal. Many of our pleached trees are freshly pleached to order and may not fully cover the frame initially, but with proper care, they will flourish over time.

Delivery Scheduling

We operate on a weekly delivery schedule and plan our deliveries for maximum efficiency. We will contact you with an estimated week of delivery and then again closer to the time to confirm the exact delivery day we are in your area. Please note that we cannot offer specified delivery days or timed delivery slots as part of our standard delivery rates. If you need delivery on a specific day, please contact us for a bespoke, nominated day delivery quote (typically around £250 for Mainland England and Wales). 

The delivery team is committed to ensuring a smooth delivery process for you. Please ensure someone is available at the delivery address to accept the order. Our standard delivery window is between 8am and 8pm, the driver will give you a call when they are an hour away to give you the heads up.

In case of unexpected delays, we recommend avoiding booking gardeners to line up exactly with your delivery date. Your trees will be perfectly happy waiting in their pots for a short period, as long as they are kept upright and well watered.

Tree deliveries: We'll deliver to the front of your property. It's important to provide clear access for our large delivery lorry and ensure a flat, solid surface like a driveway for unloading. The delivery team will have the equipment to deliver to a safe location, near the roadside of your property, however, you should consider how you plan to get the plants into your garden. As a guide, 150cm clear stem trees with a 6-8cm stem girth typically weigh from 15-25kg, while 180cm clear stem trees with a 12-14cm stem girth typically weigh from 50-75kg.

Ready-made borders only deliveries: Ready-made borders are delivered on pallets using 7.5–18 tonne vehicles, so it’s worth checking that your road can handle access for something that size. As a guide, if a dustbin lorry can get down your road, you’re likely fine. Deliveries are made to the kerbside or onto a hard, level surface like concrete, tarmac, or brick weave, but not shingle, as the pump truck can’t operate safely on loose ground.

Authorised Drop-Off Delivery

While it’s ideal if someone can be there to accept your delivery, with your prior authorisation, we’re happy to arrange for your trees to be left in a secure and sheltered spot. Just let us know your preferred location or provide access to your garden beforehand.

Our driver will also call you an hour before delivery to let you know they’re on the way. Once the trees are carefully unloaded, they’ll take a photo to confirm their safe arrival, giving you peace of mind that everything has been handled with care.

By choosing this delivery option, you acknowledge that the trees will be accepted without an in-person inspection at the time of delivery. Please note that, as living, perishable goods, the trees cannot be returned once they have been left at your specified location.

Rearranging Delivery

If you’re unable to take delivery of your trees on your scheduled delivery date, please let us know as soon as possible so we can rearrange this for you. In most cases, we’re happy to move your delivery date once, usually within 30 days of the original delivery date, as part of our standard delivery service.

If you’re still unable to accept delivery after the revised date, your trees may need to remain in our nursery for a little longer. In this situation, you have the option to purchase our Extended Care Service, which ensures your trees continue to receive the appropriate care while delivery is deferred.

If delivery cannot take place and the Extended Care Service has not been selected, we reserve the right to return non-bespoke items to stock and issue a refund less any applicable charges. Bespoke or made-to-order trees are non refundable once production has commenced.

Extended Care Service

All orders include up to 60 days of complimentary nursery care from the order date. During this time, your trees are carefully looked after in the nursery and prepared for dispatch in line with normal availability and logistics.

Most customers take delivery as soon as their trees are ready. However, if you need additional flexibility, our Extended Care Service is available subject to availability. Where you ask us to hold your trees beyond 60 days, the Extended Care Service provides continued nursery space, regular watering, feeding, monitoring, and ongoing care to maintain the health and quality of your trees. This service applies only where a hold has been explicitly requested by you. It does not apply where trees are being held due to nursery processes, quality checks, or logistics scheduling outside your control. Extended Care charges are calculated based on the total order value and are applied pro rata.

  • Days 61 to 90 after the order date: 2% of the total order value per month
  • Day 91 onwards after the order date: 5% of the total order value per month

If trees are held beyond 60 days and the Extended Care Service has not been agreed, we reserve the right to cancel the order and return non-bespoke orders to stock. In these cases, a refund will be issued less any applicable Extended Care charges.

Please note this does not apply to bespoke orders, which are non refundable once production has commenced.

This approach allows us to care for your trees responsibly while giving you a clear and fair choice between extended nursery care or returning trees to stock.

Redelivery After Dispatch

If the delivery address provided is incorrect, if no one is available to receive the trees, or if we have not been authorised to leave them safely, your order will be returned to the nursery. In this situation, a return shipping fee of £180 will apply, along with any additional standard delivery charges to redeliver. We’d love to help you avoid this. If you have any concerns about being available on the delivery day, please let us know in advance.

Postcodes Covered

Mainland England and Wales

  • East of England: NR (Norwich, Great Yarmouth, King’s Lynn), IP (Ipswich, Lowestoft, Bury St Edmunds), CO (Colchester, Clacton-on-Sea, Harwich), CB (Cambridge, Ely, Newmarket), PE (Peterborough, Wisbech, Spalding).
  • South East: CM (Chelmsford, Braintree, Maldon), SS (Southend-on-Sea, Leigh-on-Sea), RM (Romford, Hornchurch, Dagenham), SG (Stevenage, Hitchin, Letchworth), AL (St Albans, Harpenden, Hatfield), LU (Luton, Leighton Buzzard), HP (High Wycombe, Aylesbury, Chesham), SL (Slough, Windsor, Maidenhead), RG (Reading, Bracknell, Newbury), OX (Oxford, Banbury, Abingdon), TW (Twickenham, Richmond), KT (Kingston, Surbiton, New Malden), SM (Sutton, Wallington, Carshalton), CR (Croydon, Purley, Coulsdon), BR (Bromley, Orpington, Beckenham), DA (Dartford, Bexley, Erith), ME (Maidstone, Rochester, Sittingbourne), CT (Canterbury, Dover, Margate), RH (Redhill, Crawley, East Grinstead), BN (Brighton, Hove, Worthing), PO (Portsmouth, Chichester, Havant, excludes the Isle of Wight), GU (Guildford, Farnham, Woking).
  • London: N, HA (Harrow, Stanmore), NW, E, EC, WC, UB (Uxbridge, Hayes, Greenford), SE, SW, W.
  • South West: SN (Swindon, Chippenham, Marlborough), BA (Bath, Trowbridge, Frome), BS (Bristol, Weston-super-Mare, Clevedon), SP (Salisbury, Amesbury, Warminster), SO (Southampton, Winchester, Eastleigh), EX (Exeter), TQ (Devon).
  • Midlands: MK (Milton Keynes, Newport Pagnell), NN (Northampton, Kettering, Daventry), CV (Coventry, Rugby, Nuneaton), WR (Worcester, Malvern, Evesham), DY (Dudley, Stourbridge, Halesowen), WV (Wolverhampton, Wednesbury), TF (Telford, Shifnal, Newport), ST (Stoke-on-Trent, Stafford, Newcastle-under-Lyme), LE (Leicester, Loughborough, Melton Mowbray), NG (Nottingham, Mansfield, Newark), DN (Doncaster, Scunthorpe, Grimsby), LN (Lincoln, Gainsborough, Louth).
  • North: SK (Stockport, Macclesfield, Wilmslow), M (Manchester, Salford, Altrincham), WA (Warrington, Widnes, Runcorn), CH (Chester, Ellesmere Port, Flint), L (Liverpool, Bootle, Birkenhead), WN (Wigan, Leigh, Skelmersdale), BL (Bolton, Bury, Radcliffe), OL (Oldham, Rochdale, Saddleworth), HX (Halifax, Brighouse, Sowerby Bridge), HD (Huddersfield, Holmfirth, Kirkburton), WF (Wakefield, Pontefract, Castleford), YO (York, Scarborough, Malton), HU (Hull, Beverley, Hessle), NE (Newcastle, Gateshead, Sunderland), CA (Carlisle, Whitehaven, Penrith), DH (Durham, Chester-le-Street), LA (Lancaster, Kendal, Morecambe), DL (Darlington, Barnard Castle), SR (Sunderland, Seaham), TS (Teesside, Middlesbrough, Redcar), HG (Harrogate, Ripon, Knaresborough), LS (Leeds, Wakefield, Wetherby), BD (Bradford, Shipley, Keighley), BB (Blackburn, Accrington, Darwen), PR (Preston, Chorley, Leyland), FY (Blackpool, Fleetwood, Poulton-le-Fylde).
  • Wales: NP (Newport, Abergavenny, Monmouth), CF (Cardiff, Barry, Bridgend), LL (Llandudno, Wrexham, Bangor), SY (Shrewsbury, Welshpool, Newtown), SA (Swansea, Carmarthen, Llanelli).

Cornwall, Devon, and the Lowlands of Scotland

  • PL (Plymouth, Liskeard, Launceston), TR (Truro, Penzance, Falmouth), TD (Tweedbank, Galashiels, Kelso), EH (Edinburgh, Livingston, Musselburgh), ML (Motherwell, Wishaw, Bellshill), KA (Kilmarnock, Ayr, Irvine), G (Glasgow, Paisley, Clydebank), DG (Dumfries, Stranraer, Annan).

The Highlands of Scotland

  • IV (Inverness, Nairn, Dingwall), KW (Kirkwall, Wick, Thurso), PH (Perth, Pitlochry, Aberfeldy), FK (Falkirk, Stirling, Grangemouth), PA (Paisley, Oban, Lochgilphead), AB (Aberdeen, Peterhead, Fraserburgh), DD (Dundee, Arbroath, Forfar), KY (Kirkcaldy, Glenrothes, St Andrews).